Terms of Play

These terms form the agreement that applies when you register and use JustCasino. Gambling involves a risk of financial loss. You are responsible for understanding the games you choose and for the decisions made through your account.

Can you open an account?

You must be 18 or older. You must also be legally able to gamble where you live. It is your responsibility to make sure that registering, depositing and playing do not break the laws that apply to you.

Users from a number of countries cannot deposit or play for real money. If you make a payment in breach of that policy, we do not guarantee that it will be refunded.

You must act for yourself, in good faith and for personal entertainment. Do not open an account for another person or use it for criminal, illegal or commercial activity.

One account belongs to one person

You may have only one JustCasino account unless our representatives explicitly instruct and confirm otherwise. Connected multiple accounts may all be subject to action taken against one of them.

Give us real and accurate personal details, and keep them up to date. Do not allow any third party to access your account. You are responsible for your credentials, devices and every login, message, bet, upload or payment made through the account.

We may suspend, restrict or permanently close an account. If we determine that you breached these terms or acted in bad faith, associated funds, bonuses or winnings may be withheld or voided.

An account becomes dormant after at least 120 days with no activity, including logins or transactions. For each month a dormant account holds a positive balance, we reserve the right to charge it 10 EUR as an administrative fee, or the equivalent in its balance currency. The fee may be debited at the beginning of the month after the account becomes dormant.

When can we verify you?

We may request verification at any time for legal, regulatory, security or anti-fraud purposes. This can include identification, documents, credit checks or other reviews. You must provide information reasonably needed for the process.

A completed check does not prevent another one. We may repeat verification and ask for additional or different documents, including documents with higher quality or validity standards.

If you stop responding, refuse to cooperate or cannot be verified, we may treat the account as unverifiable. The account may be suspended, winnings or bonuses voided, and funds withheld.

Depositing your own funds

Each payment method has a minimum deposit shown on our payments page. A payment below that minimum may fail, go missing or be lost.

Every deposit must be wagered at least 3 times before funds connected to it can be withdrawn. If a withdrawal includes funds that have not met this requirement, we may refuse the withdrawal or charge a processing fee.

Use only payment methods proven to be in your own name. Third-party funding is prohibited, even when the other person has given permission. Do not deposit money for someone else or use funds supplied so that you can play on their behalf.

Deposit limits cannot be applied to crypto deposits. You are responsible for using a supported currency and the correct crypto network. Funds sent through unsupported currencies or networks are at your risk.

JustCasino is not a bank or other financial institution. Your balance earns no interest, and we do not provide currency exchange services.

How withdrawals are handled

The minimum withdrawal depends on the method and is shown on our payments page. Requests below the applicable minimum may be rejected.

Before a payout, we may require verification and a security or anti-fraud review. A withdrawal or refund may be held for as long as needed to complete those checks. If a breach is found, the withdrawal may be refused, winnings may be partly or fully voided, and the account may be terminated.

Withdrawal limits run by UTC calendar periods. They are 6,000 CAD per day, 12,000 CAD per week and 42,000 CAD per month. A request above a limit may be paid in instalments or returned to your account balance. Payment-method limits may also apply.

Maximum cumulative profit in a UTC day is USD 50,000 or the equivalent. Excess profit, including profit carried into later days, may be voided at our discretion. Different withdrawal or profit limits may apply to a specific promotion, event, individual offer or VIP status.

Bank transfers can, in exceptional cases, be delayed or carry charges imposed by intermediary banks. We are not responsible for those events. You are responsible for taxes and fees that apply to your winnings where you live. Exchange-rate differences created by your bank or payment processing are not our cost.

Using a bonus

Only one bonus may be active at a time, and deposit bonuses cannot be combined. Unless an individual promotion states otherwise, you must wager 40 times the bonus amount or free spin winnings within 7 days. The maximum bet while wagering is 8 CAD.

Winnings from a deposit bonus are capped at 5,000 CAD unless the promotion states otherwise. Bonus abuse is prohibited and can lead to cancelled winnings. If you withdraw your deposit before completing bonus wagering, the bonus and attached winnings are voided.

Activity we do not permit

Fraud, chargebacks, money laundering, multiple accounts, bonus abuse and exploiting software errors are not allowed. Third-party funding, false documents, impersonation, collusion and software or strategies used to gain an improper advantage are also prohibited.

During a security review, we may restrict the account and halt payments, and if we find unauthorized activity or a breach, we may void winnings, bonuses or funds and close the account. A mistaken credit does not belong to you, and any amount already spent or withdrawn is a debt to us.

Sportsbook decisions

We may refuse, limit or cancel a bet, odds may change before acceptance, and an error may lead to a bet being voided, cancelled or settled again at the correct terms. Results and settlements use our designated official data sources, and we may delay settlement or resolve discrepancies between sources.

Changes, claims and disputes

We reserve the right to change these terms. The current English version prevails over translations or other editions.

Any claim or cause of action connected with these terms or our services must be filed within one year after it arose. Start a complaint through customer support using an available support channel. Where required, the matter may go to the relevant internal department, and we will make reasonable efforts to look into it and reply promptly. Disputes are settled exclusively by arbitration in Curaçao under its civil procedure rules.

Your contract is with Just Entertainment B.V. (Curaçao registration number 160603), which holds licence no. OGL/2024/164/0246 from the Curaçao Gaming Authority, the body that licenses and regulates it.